FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
1. How long does shipping take?
Orders are typically processed within 1–3 business days and delivered within 5–9 business days after shipment.
(Shipping times can vary by region; contact support if you have questions.)
2. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to follow your package through the carrier’s site or tracking tool.
3. What do I do if my order hasn’t arrived?
If delivery takes longer than expected, check your tracking first, then contact customer support with your order number so we can help.
4. What is your return and exchange policy?
You may request a return or exchange within 14 days of receiving your package, as long as the item is unused, in original packaging, and in the same condition as received.
Return shipping costs are not refunded.
(See full Return Policy page for details.)
5. Can I cancel my order?
Orders can only be canceled within 3 minutes after placement. Once processing begins, cancellation is not possible.
(Because orders are prepared rapidly to reduce shipping time.)
6. Do you offer refunds for delayed deliveries?
No. Refunds or returns are not provided for delivery delays.
(Delivery times are estimates and not guaranteed.)
7. What if the product I received is defective or incorrect?
Please contact customer support immediately with photos of the issue. We will assess and assist with either a replacement or refund according to our policy.
8. Why are return shipping costs my responsibility?
Return shipping must be paid by the customer under the terms of sale. Be sure to choose a tracked, affordable shipping method so we can confirm receipt.
9. What payment methods do you accept?
We accept standard payment methods available at checkout (e.g., credit/debit card, PayPal, etc.). Specific options depend on the checkout interface.
10. How do I contact customer service?
Email: elizabeth@myleatherbags.co
Support usually responds within 24 hours.